E-Commerce Consumer Protection Guidance
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide enhanced levels of consumer protection in a range of transaction types, most significantly distance sales and off-premises contracts.
The Regulations impose strict requirements on traders including those relating to pre-contract information, cancellation or “cooling-off” rights, refunds, the imposition of additional charges and the confirmation of contracts. The Regulations came into force on 13th June 2014 and apply to all relevant contracts formed as of that date.
Website Terms of Sale E-Commerce Sale of Goods
Using consumer-friendly language, our e-commerce terms of sale guides customers through the order process, explaining the formation of the contract between them and MR OFFICE FURNITURE LTD, also setting out details on goods, pricing and availability with particular regard for the accuracy of, and changes to such information, payment, delivery, risk and ownership.
Of particular importance is the customer’s right to cancel. In some cases, this may arise because the goods do not comply with the contract. In other cases, the customer may wish to cancel under the 14-day cooling off period granted to them under the 2013 Consumer Contracts Regulations.
Our E-Commerce Sale of Goods Website Terms of Sale contain the following clauses:
- Definitions and Interpretation
- Information About Us
- Access to Our Site
- Age Restrictions
- Business Customers
- International Customers
- Goods, Pricing and Availability
- Orders – How Contracts Are Formed
- Delivery, Risk and Ownership
- Faulty, Damaged or Incorrect Goods
- Cancelling and Returning Goods if You Change Your Mind
- Our Liability to Consumers
- Events Outside of Our Control (Force Majeure)
- Communication and Contact Details
- Complaints and Feedback
- How We Use Your Personal Information (Data Protection)
- Other Important Terms
- Law and Jurisdiction